Wheelie bins Sydney: what you can learn from your old supplier!
Wheelie bins Sydney: Waster has been busy the last week or so due to it being National Recycling week here in Australia. We have some major announcements to make shortly on improved recycling offer so watch this space. In the mean time – we put some attention to what you can learn from your previous supplier if you are thinking of moving to Waster.
The first question we always ask people thinking of moving to Waster is “why are you thinking of moving” – we get various answers and we try to cover some in the blog below. It is important to think about the good things your supplier does and can you improve on the bad. Also check out our blog on rubbish bins Australia – covering 5 signs you should think of changing supplier.
A. Is the wheelie bins Sydney service reliable?
Basically, how often do they not pick up the bin on the scheduled day. Most of the major companies publicise an accuracy rate of between 95-99%. i.e. between 5 and 1 day out of 100 are missed. You should aim to improve on this if you move to a new supplier.
B. Is there someone to contact if your bin is missed?
If a bin is missed or if you have an issue you need resolved – i.e. like booking an additional collection, querying something etc – is there actually someone to talk to? For example – do you have a dedicated contact person who will be responsible for resolving your issues?
C. Are the invoices for waste services accurate?
Many complaints we hear is due to billing for services that did not occur – i.e. charged for extra fees such as environmental fees or for bin collections that you dispute occurred at all?
D. Do they continually increase prices?
Many customers complain that their previous supplier quoted low prices at the beginning of a contract – but that these rates kept on increasing and within a few years, the rates were now quite a burden on the business,
E. Do they lock you in to long term contracts?
Many customers who move to Waster have previously been locked into rollover clauses and the saying “once bitten twice shy” can apply to many – the flexible 30 day agreements offered by Waster can be a big selling point in this context.
Check out our services and prices in our online waste shop below and then book online or call our friendly customer service team:
See our blog on rubbish removal Sydney north shore.