Inbound Sales Key Highlights

  • A dynamic sales, marketing and customer services role
  • Lots of variety, autonomy and opportunity to drive sales and growth
  • A successful internet start-up business – a market disrupter
  • A friendly team environment and a positive and open culture
  • Competitive salary
  • Full time role
  • Good 9am to 5.30 pm hours
  • Offices based In Arndell Park, NSW
  • Full training and development provided

Position summary

  • The business gets a constant stream of new leads daily – via email, online enquiry and phone calls. Your job is to help these leads become happy customers – we never hard sell – we always are there to help customers!
  • This role will focus on new customer sales from our marketing efforts. i.e. social media, customer analytics, sales admin, issuing quotes, following up leads and onboarding new accounts. This includes: discussing options (such as recycling and money saving options) with potential customers and follow up on leads

Key responsibilities

  • You will own the entire process for new customer sales from a warm lead – to a new customer roll out. Your role is pivotal to the daily functioning of the business and ongoing growth strategy.
  • You will be responsible for helping the Directors drive business growth, with a real focus on sales and new customers.
  • You will have team leadership accountabilities to ensure you are supported and the team and growth plans are on track.

jobs and careers with waster

Daily Activities

  • Following up on quotes and leads
  • Running our user friendly CRM system for tracking leads and conversions
  • Explaining our environmental and waste services to potential customers
  • Being helpful to potential customers – and finding the best solution for them – helping them save money and boost recycling
  • Providing an exceptional level of customer service to ensure customers get the best outcome
  • Liaising with a wide variety of customers and suppliers via phone and email
  • Maintain systems and procedures
  • Understand our financial and profit model – understand how to quote for services and where discounts can be offered when required.
  • General administration duties
  • See customer set up through the entire life cycle – from warm lead to final account set up

Personal attributes / Measures of Success

  • Skilled at handling multiple different tasks at once, in a fast paced environment, ensuring all are completed accurately and on time, even if that means going the extra mile.
  • A real desire to help customers through inbound sales and provide excellent services – we are a customer service business!
  • Self-starter and personal drive – you thrive in an autonomous working environment
  • Have the ability to multi-task and keep track of a volume of tasks at once
  • Real team player – we work together and roll up our sleeves.
  • Excellent planning, organisation and follow-up skills
  • Attention to detail and accuracy
  • Open, positive and friendly – naturally want to understand what customers need and solve their problems with the best solutions
  • The drive and ability to make things happen

Key skills & abilities

  • Medium computer skills including Microsoft Office & Excel, Gmail, Drop box and various cloud based systems. We use Hubspot CRM.
  • Bubbly, professional phone manner and excellent communication skills
  • Passion for selling and speaking to new customers and understanding their needs.

Requirements

  • The ideal candidate for inbound sales will have previous experience working in a customer service or inbound sales admin team and with a diverse range of stakeholders.
  • Call centre experience is valued but not required.
  • You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure.
  • You will be highly organised and have exceptional data entry, communication and time management skills.
  • Intermediate skills using MS Office suite of products will be required.
  • Knowledge of how CRMs work will be an advantage – and how they can be used to grow and maintain a pipeline.

About Waster and inbound sales role

Described as “the Uber of waste“, the Blacktown start-up provides low cost waste and recycling to small and medium Australian businesses. We help customers boost recycling and save money.

We work in modern offices in Arndell Park, Sydney, NSW – you are not involved in the smelly side of the business!

As a rapidly growing internet startup business with a strong marketing approach – we have a constant stream of new leads – via email, online enquiry and phone calls.

We believe in a positive work atmosphere and culture – as well as a positive experience for our customers.

You will be surrounded by a great team and industry experts who are always willing to help you learn the recycling and environmental industry and build a career in a industry which will always be needed.

Check us out at waster.com.au or read an article on us in the Sydney Morning Herald.

Apply now on Seek.