WASTER/REFER – Referral Program Terms and Conditions

1. Overview

These Terms govern participation in the Waster referral program.

The program allows commercial real estate agencies and other referrers (“Referrers”) to receive commission for introducing new customers to Waster Pty Ltd (“Waster”, “we”, “us”).

Participation in the program, including submitting referral details or providing Waster information to prospective customers, constitutes acceptance of these Terms.

2. Nature of Relationship

This is a referral arrangement only.

Nothing in this program or these Terms creates:

  • An employment relationship
  • An agency relationship
  • A partnership or joint venture
  • Any authority for the Referrer to act on behalf of Waster

The Referrer has no authority to:

  • Bind Waster to any agreement
  • Make representations on behalf of Waster
  • Negotiate pricing or terms

The Referrer and Waster operate as independent parties at arm’s length.

3. How Referrals Work

Referrers may introduce Waster to prospective customers by:

  • Providing an information pack or link to the customer, and
  • Recommending Waster as a waste services provider

It is expected and acknowledged that:

  • The Referrer may receive a financial benefit if the customer signs up
  • The Referrer may disclose this to the customer

A referral may also be submitted directly to Waster via form or email.

4. Referral Validity

A referral is valid where:

  • The Referrer submits a customer’s details to Waster, and
  • The customer is not already an existing, previously quoted or active Waster customer

A referred customer must formally contract services with Waster within 90 days  of the initial referral date to qualify.

Waster reserves the right to determine referral validity.

5. Low-Pressure Contact Policy

Waster operates a strict low-pressure approach.

  • Waster will contact the referred customer once only using the details provided
  • Waster will not follow up or repeatedly contact the customer
  • If the customer does not proceed, Waster will not continue contact

Where appropriate, contact details may be removed from active systems after this initial contact.

This ensures Referrers’ relationships with their tenants are respected and avoids unwanted solicitation.

6. Commission

  • Commission is 4% of revenue (excluding GST)
  • Commission is paid plus GST where applicable (subject to provision of a valid tax invoice)
  • Commission is calculated only on amounts received by Waster from the customer

If a referred customer initially signs up for one service and later adds additional services, those additional services will also be included in the commission calculation.

7. Payment of Commission

  • Commission is payable 7 days after Waster receives payment from the customer
  • Payments are made by bank transfer only
  • Referrers must provide valid payment details and ABN (if applicable)

8. Duration of Commission

Commission is payable only while:

  • The referred customer remains active with Waster, and
  • Waste services continue at the site

Commission ceases immediately if:

  • The customer cancels services
  • The site closes
  • Services are suspended or stop for any reason

If a customer cancels services and later recommences services:

  • The referral will not qualify for commission unless the customer is referred again as a new referral

9. No Guarantee of Commission

  • There is no guarantee that any referral will convert to a customer
  • Commission is only payable on successful, paying customers

10. No Liability and No Enforceable Right to Future Commission

Participation in this referral program does not create any enforceable right to ongoing or future commission beyond amounts already accrued and payable in accordance with these Terms.

Waster makes no representation or guarantee as to:

  • The number of referrals that will convert to customers
  • The duration of any customer relationship
  • The amount of commission that may be earned

To the extent permitted by law, Waster has no liability to the Referrer for:

  • Loss of commission (including future or anticipated commission)
  • Loss of business opportunity
  • Any indirect or consequential loss

Nothing in these Terms constitutes a promise, representation or guarantee of ongoing commission.

11. Customer Relationship and Information

All customers:

  • Contract directly with Waster
  • Are managed solely by Waster

The Referrer has no legal relationship with referred customers and no entitlement to customer information beyond what Waster chooses to provide.

Waster will not disclose:

  • Customer invoices
  • Pricing agreements
  • Payment details

Waster may, at its discretion, provide general information to the Referrer regarding:

  • Whether a referral has converted
  • Whether a customer remains active

Any such information is provided on a non-binding and indicative basis only.

12. Referrer Conduct

Referrers agree to:

  • Act professionally at all times
  • Not apply pressure to tenants
  • Not misrepresent Waster’s services
  • Not share or offer commission to referred customers

Referrers are not authorised to:

  • Negotiate pricing
  • Enter into agreements on behalf of Waster

13. Changes to the Program

Waster may, at any time and in its discretion:

  • Modify, suspend or terminate the referral program
  • Amend these Terms
  • Change the commission structure

Any changes will apply from the date they are published.

No changes will affect commission already accrued and payable prior to the change.

14. Privacy

By submitting a referral, the Referrer confirms they have permission to share the customer’s contact details with Waster for the purpose of providing a quote.

Waster will use this information only to contact the customer in accordance with the low-pressure policy outlined above.

15. Commercial Intent

Waster intends to build long-term relationships with referred customers through the provision of reliable, high-quality waste services.

However, Waster makes no guarantee as to:

  • The duration of any customer relationship
  • The continuation of services

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

17. Acceptance of Terms

Participation in the referral program constitutes acceptance of these Terms.

Without limitation, a Referrer will be taken to have accepted these Terms by:

  • Submitting a referral via Waster’s referral form
  • Sending referral details by email or other communication
  • Providing referral documentation or information about Waster to a prospective customer

If a Referrer does not agree to these Terms, they must not participate in the program.

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