Waste, recycling, rubbish, garbage? – FAQs

Check out how Waster works - and how easy it is to sign up with our A,B,C instructions

 

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Have a question about how Waster works? Here is a selection of common questions we receive.

If your question isn’t answered here, check out our Help Centre.

Is Waster for me?

Q. Is my business too small for Waster?

Waster.com.au is specifically designed for small and medium sized Australian business that operate from one or multiple sites. Our business model is built on offering waste services at prices and conditions previously only available to major corporates to all Australian businesses. We also offer better quality service and account management than even major corporates have enjoyed to date. Get a quote in real time for your specific needs and test the Waster difference.

 

Q. How does your pricing model work?

Waster seeks to offer low and transparent pricing to our customers that beats the existing waste service providers. Our contract terms are based on a no-lock in, month to month basis so you have no downside or risk of being locked into an unsuitable contract or face surprise price increases..

 

Q. I am not sure what bins I require?

Waster recommends you check your existing bin service providers invoice to see what size your current bins are. This also serves to demonstrate the price reduction you will receive by moving to Waster. Otherwise you can contact us via email or phone call and our customer service agents will talk you through the most appropriate bins and service schedule for you. Remember your bins and service schedule can of course be changed at any time (with one month’s notice).

 

Q. Is my price quoted really what I will pay?

Yes! – The price you are quoted is the per service charge (i.e. collection of one bin or container) you will pay under your agreement. Following your online booking, one of our friendly and helpful customer service agents will contact you to confirm your details such as address, business type, contact details, services requested etc. Once these details are confirmed your services will be agreed on a month to month ongoing basis.

 

As there are varying number of days in each month – your bill will slightly vary as the total cost is calculated as the service cost x the number of services booked in the month.

 

Q. I can not see my region in the dropdown box?

Waster currently services all capital cities throughout Australia through our online model. If we do not quote a price for your location on Waster.com.au please contact us and we will respond with a pricing quotation within 24 hours. Any quotation will be under the same no lock in contract basis and terms and conditions as per services contracted through Waster.com.au.

 

Reliability and quality of service

Q. Does Waster provide reliable service?

Waster offers market leading reliability and dependability of service by utilising only fully licensed, accredited and vetted service vehicles, facilities, landfills and recycling locations. By utilising a wider network of both vehicles and facilities, Waster can provide back up services in case of any unforseen problem.

 

Q. How is Waster able to offer month to month contracts?

Incumbent suppliers offer waste services typically on long term lock in contracts with penalties for early exit. Waster is designed to provide a customer focused business model that enables month to month contracts.

 

Q. Does Waster focus on recycling?

Yes – by making a comprehensive portfolio of services available to our customers on a no lock-in and transparent basis we enable you to maximise recycling whilst minimising your total cost. Check out our article on whether you can expect to get free cardboard recycling in 2016. Please contact us if you would like any advice on selecting the bins required to maximise your recycling please contact us.

 

Q. Is Waster fully insured?

Yes. Waster and all vehicles, personnel and facilities are fully insured and hold all required licenses to perform the contracted services.

 

Customer service

Q. When are bills issued?

Waster bills one month in arrears – i.e. if your services were performed in January, our invoice will be issued on the 5th business day of February.

 

Q. Are invoices and outstanding amounts visible online?

Yes – all invoices are sent via email demonstrating the balance payable and outstanding amounts.

 

Q. What are the payment terms available?

Payment options available:
1. Monthly direct from debit account (no surcharge). Payment automatically debited on working day 5 of following month.
2. Monthly direct debit from credit card (3% surcharge). Payment automatically debited on working day 5 of following month.
3. Payment of invoice by bank transfer on 14 day payment terms (5% surcharge).
A Waster customer support agent will contact you by telephone to set up your payment method preference.

 

Q. When will you respond to queries?

Waster.com.au commits to replying to queries within 6 hours during business hours.